Your storefront's always-on sales rep

Proactively guide shoppers from uncertainty to the right product and checkout.

GDPR & AI Act compliant

5.0 on Shopify 4.8 on Product Hunt 5.0 on G2

Why website chat + BuyScout®

Many online stores still ask shoppers to make decisions from static product pages, while traditional support chat widgets often wait for a question. BuyScout® AI Store Agent acts like an attentive sales rep: it uses live storefront context to offer relevant help, recommend products, and move the purchase forward at the right moment.

77% of ecommerce visits came from mobile phones in 2025

Bring sales help to every screen

Keep product, delivery, fit, compatibility, and policy guidance beside the page and cart, including on mobile.

Step in before uncertainty becomes an exit

Offer specific guidance when a shopper may need it instead of waiting behind a support chat icon.

70.22% average documented online cart abandonment rate

Keep sales help close to checkout

Resolve product, delivery, fit, compatibility, and policy questions before uncertainty costs the sale.

Sources: Shopify, Global Ecommerce Sales Growth Report (2025) · Baymard Institute, Cart Abandonment Rate Statistics (2025)

What BuyScout® does on your storefront

BuyScout® turns live storefront context into an adaptive shopping conversation.

1. Offer help before the shopper leaves
   Use page, product, cart, and session signals to offer specific help while the shopper is still deciding.
2. Turn a real-world need into the right product
   Compare live catalog options against the shopper's constraints and explain why the best match fits.
3. Unblock checkout while intent is live
   Notice a stalled cart, resolve the last purchase question, and return the shopper to a ready checkout.

Human handoff and unified inbox

When merchant judgment is needed, BuyScout® sends the thread, relevant product or order context, attempted actions, and unresolved question to the unified inbox, then pauses while a teammate owns the conversation.

Connected channels
Website chat, WhatsApp, Instagram, Messenger, TikTok, SMS

Unified inbox Every conversation in one queue
Merchant review needed Full thread and shopping context attached
Assigned to teammate AI paused

How BuyScout® starts helping

1. Connect Shopify
   Install BuyScout®, connect Shopify, and enable the app embed in the Shopify theme.
2. Reads your store automatically
   BuyScout® automatically reads your products and store pages and keeps current Shopify catalog, availability, cart, and order context connected.
3. Works out of the box
   The AI Store Agent starts with its standard behavior, handoff, and store actions. No workflow design or per-page configuration is required.
4. Optional testing
   Merchants can preview a few common shopping questions and handoff paths before publishing, without configuring separate page flows.

Where website chat has limits

• Answers stay grounded. BuyScout® uses current connected store information and says when a reliable answer is unavailable instead of filling the gap with an assumption.
• Some guidance remains an estimate. BuyScout® preserves the source's qualifiers for fit, compatibility, delivery, safety, warranties, and returns rather than turning an estimate into a guarantee.
• Private actions require proof. BuyScout® reveals private order or account information only after secure verification and asks for confirmation before an eligible consequential action.
• Exceptions reach a teammate. Policy exceptions, disputes, safety concerns, and requests without reliable store evidence move to a person with the conversation context attached.

Frequently asked questions

Do I need to build conversation flows or configure triggers for every page?
No. BuyScout® works from your connected Shopify catalog, store pages, policies, and standard AI Store Agent behavior. No per-page flow or trigger configuration is required.

Can BuyScout® recommend a product and help add it to the cart?
Yes. BuyScout® can compare products using connected store data, recommend a relevant option, and let the shopper add that recommendation to the cart.

Do I need to redesign my storefront to add website chat?
No. BuyScout® is added through the Shopify app embed, so it can appear on the existing storefront without rebuilding the theme or adding a separate flow to every page.

How does BuyScout® decide when to offer proactive help?
BuyScout® can respond to enabled product-page visits and add-to-cart or remove-from-cart events with timely help. The event starts a relevant prompt; the shopper's reply guides what happens next.

Does BuyScout® stay current when products, availability, or policies change?
BuyScout® uses the latest connected Shopify products, availability, and store information available to it. When a reliable detail is missing, it asks for clarification or says that it cannot confirm the answer.

Will shoppers need to repeat themselves when a teammate takes over?
No. A teammate can see the stored conversation in the unified inbox and reply in the same thread. The first teammate reply pauses the AI.