# Your storefront's always-on sales rep

Proactively guide shoppers from uncertainty to the right product and checkout.

GDPR & AI Act compliant

5.0 on [Shopify](https://apps.shopify.com/buyscout)
 4.8 on [Product Hunt](https://www.producthunt.com/posts/buyscout)
 5.0 on [G2](https://www.g2.com/products/buyscout/reviews)

## Why website chat + BuyScout®

Many online stores still ask shoppers to make decisions from static product pages, while traditional support chat widgets often wait for a question. BuyScout® AI Store Agent acts like an attentive sales rep: it uses live storefront context to offer relevant help, recommend products, and move the purchase forward at the right moment.

77% of ecommerce visits came from mobile phones in 2025

### Bring sales help to every screen

Keep product, delivery, fit, compatibility, and policy guidance beside the page and cart, including on mobile.

### Step in before uncertainty becomes an exit

Offer specific guidance when a shopper may need it instead of waiting behind a support chat icon.

70.22% average documented online cart abandonment rate

### Keep sales help close to checkout

Resolve product, delivery, fit, compatibility, and policy questions before uncertainty costs the sale.

Sources: [Shopify, Global Ecommerce Sales Growth Report](https://www.shopify.com/blog/global-ecommerce-sales) (2025) · [Baymard Institute, Cart Abandonment Rate Statistics](https://baymard.com/lists/cart-abandonment-rate) (2025)

## What BuyScout® does on your storefront

BuyScout® turns live storefront context into an adaptive shopping conversation.

1. **Offer help before the shopper leaves**  
   Use page, product, cart, and session signals to offer specific help while the shopper is still deciding.  
2. **Turn a real-world need into the right product**  
   Compare live catalog options against the shopper's constraints and explain why the best match fits.  
3. **Unblock checkout while intent is live**  
   Notice a stalled cart, resolve the last purchase question, and return the shopper to a ready checkout.

## Human handoff and unified inbox

When merchant judgment is needed, BuyScout® sends the thread, relevant product or order context, attempted actions, and unresolved question to the unified inbox, then pauses while a teammate owns the conversation.

**Connected channels**  
Website chat, WhatsApp, Instagram, Messenger, TikTok, SMS

**Unified inbox** Every conversation in one queue  
**Merchant review needed** Full thread and shopping context attached  
**Assigned to teammate** AI paused

## How BuyScout® starts helping

1. **Connect Shopify**  
   Install BuyScout®, connect Shopify, and enable the app embed in the Shopify theme.
2. **Reads your store automatically**  
   BuyScout® automatically reads your products and store pages and keeps current Shopify catalog, availability, cart, and order context connected.
3. **Works out of the box**  
   The AI Store Agent starts with its standard behavior, handoff, and store actions. No workflow design or per-page configuration is required.
4. **Optional testing**  
   Merchants can preview a few common shopping questions and handoff paths before publishing, without configuring separate page flows.

## Where website chat has limits

- **Answers stay grounded.** BuyScout® uses current connected store information and says when a reliable answer is unavailable instead of filling the gap with an assumption.
- **Some guidance remains an estimate.** BuyScout® preserves the source's qualifiers for fit, compatibility, delivery, safety, warranties, and returns rather than turning an estimate into a guarantee.
- **Private actions require proof.** BuyScout® reveals private order or account information only after secure verification and asks for confirmation before an eligible consequential action.
- **Exceptions reach a teammate.** Policy exceptions, disputes, safety concerns, and requests without reliable store evidence move to a person with the conversation context attached.

## Frequently asked questions

**Do I need to build conversation flows or configure triggers for every page?**  
No. BuyScout® works from your connected Shopify catalog, store pages, policies, and standard AI Store Agent behavior. No per-page flow or trigger configuration is required.

**Can BuyScout® recommend a product and help add it to the cart?**  
Yes. BuyScout® can compare products using connected store data, recommend a relevant option, and let the shopper add that recommendation to the cart.

**Do I need to redesign my storefront to add website chat?**  
No. BuyScout® is added through the Shopify app embed, so it can appear on the existing storefront without rebuilding the theme or adding a separate flow to every page.

**How does BuyScout® decide when to offer proactive help?**  
BuyScout® can respond to enabled product-page visits and add-to-cart or remove-from-cart events with timely help. The event starts a relevant prompt; the shopper's reply guides what happens next.

**Does BuyScout® stay current when products, availability, or policies change?**  
BuyScout® uses the latest connected Shopify products, availability, and store information available to it. When a reliable detail is missing, it asks for clarification or says that it cannot confirm the answer.

**Will shoppers need to repeat themselves when a teammate takes over?**  
No. A teammate can see the stored conversation in the unified inbox and reply in the same thread. The first teammate reply pauses the AI.