AI Voice Calls

Let shoppers talk to your store.

BuyScout® listens, responds naturally, and helps them decide—like a great store associate.

GDPR & AI Act compliant

A silent voice-call demonstration cycles through product discovery, a current-product question, and verified order support.

Find a product

I need a lightweight waterproof jacket for a rainy weekend hike.

BuyScout®: Would you prioritize packability or extra warmth?
Shopper: Packability.

Then I'd pick the Rain Shell—light, waterproof, and packable.

1 product: Best match. Waterproof, Lightweight, Packable, Rain Shell $129

Ask about this item

Would this daypack work as my personal item?

BuyScout®: What size laptop are you bringing?
Shopper: A 15-inch laptop.

Yes—the sleeve fits it, and it's made for under-seat carry.

Product details: Daytrip Bag. 15-inch laptop sleeve, 18 × 12 × 7 in, Check your airline's limits

Check an order

Has my order shipped?

BuyScout®: What email did you use for the order?
Shopper: alex@example.com

Your order has shipped and is estimated to arrive Tuesday.

Shopper verified: Order #1842 · Shipped. In transit, Estimated Tuesday

Talking with BuyScout® Live

Shopper I need a lightweight waterproof jacket for a rainy weekend hike.

Finding the best match…

BuyScout® Then I'd pick the Rain Shell—light, waterproof, and packable.

1 product Best match

Rain Shell Waterproof · lightweight · packable $129

Speak freely. See the answer clearly.

Voice makes the conversation easier, while the screen keeps the answer easy to compare and act on. The same approved store knowledge, permissions, and enabled actions that guide chat also guide voice.

Compared with typing

• Say the whole need in one go
  Share the use case, preferences, and trade-offs in a natural sentence instead of composing the perfect prompt.

• Answer follow-ups in a few words
  Keep the conversation moving without rewriting the question or rebuilding filters.

Compared with calling support

• No number, queue, or phone menu
  Start talking from the product page and get help while purchase intent is still fresh.

• The product page stays in context
  The current product stays in context, while recommendations, prices, and updates remain visible.

BuyScout® listens, remembers, and adapts.

BuyScout® acknowledges the request, asks only the follow-up it needs, and remembers what was said so the conversation can keep moving.

1. Listen to the whole request

BuyScout® works from the shopper's complete spoken request before deciding what it needs to clarify.

2. Ask what matters next

BuyScout® notices what is still missing and asks the right follow-up, keeping the conversation natural instead of sending the shopper to filters or a form.

3. Let shoppers know it's working

It briefly acknowledges the request before checking the store's information, so shoppers know it is working.

4. Continue without starting over

Each follow-up stays grounded in the request and clarification already captured in the conversation.

Turn silent hesitation into a chance to help.

Shoppers rarely tell you why they leave. Voice gives them an easier way to ask while the product, the question, and the buying intent are still in front of them.

Catch the question before the exit

Answer a purchase-blocking concern while the shopper is still looking at the product and ready to decide.

Learn what the shopper really needs

Spoken requests reveal use cases, preferences, and trade-offs that a short search query or chat message may leave out.

Sell on fit, not only discounts

Explain why the right product suits the shopper and suggest an add-on only when it genuinely helps.

Handle routine support without the wait

Let verified shoppers check order status and available delivery estimates without waiting for a staff reply.

Shoppers opt in. Merchants stay in control.

Voice uses the same approved store knowledge, permissions, skills, and actions as chat.

Shopper choice and permission

• The shopper decides whether to use voice or keep typing.
• The conversation happens on the storefront; no phone number or separate installation is required.

Store rules and conversation records

• Voice uses the same approved store knowledge, permissions, enabled skills, and actions as chat.
• Spoken transcripts are saved with the chat history.

Frequently asked questions

Will BuyScout® sound like a robot?
BuyScout® is designed for natural, expressive conversation rather than flat text-to-speech.

Can shoppers ask follow-up questions?
Yes. BuyScout® can ask for a missing detail, and shoppers can answer in a few words or continue the conversation with another question.

Can merchants control what BuyScout® can say and do by voice?
Yes. Voice follows the same approved store knowledge, permissions, enabled skills, and actions as chat.

Is this a phone call?
It is an on-site voice conversation inside BuyScout® AI Store Agent on the merchant's storefront. Shoppers do not dial a phone number.

Shoppers already have questions. Give them someone great to talk to.

Put BuyScout® AI Store Agent one tap away and turn the moment of uncertainty into a helpful conversation—not a silent exit.