# Smart Upsells with BuyScout® AI Store Agent

Help shoppers discover a relevant upgrade, bundle, or add-on after the core product choice is clear.

## What makes an upsell relevant?
A relevant upsell improves or completes the shopper's chosen solution using documented catalog relationships, compatibility, and current price information. BuyScout® AI Store Agent respects the shopper's stated budget and explains why the additional option matters.

## Moments where an upsell can help
BuyScout® introduces an extra option only when it solves a visible need in the current decision.

1. ### A useful step-up model
   A shopper's stated requirement is met more directly by a documented higher-capability version, and the trade-off is clear.

2. ### A missing part of the solution
   The selected product needs or benefits from a compatible accessory, refill, protective item, or merchant-defined bundle.

3. ### A larger quantity fits a stated need
   A shopper states the needed amount or usage frequency. BuyScout® can compare a documented larger pack without assuming savings.

## How BuyScout® chooses what to surface
Upsells stay grounded by starting with the chosen product and the shopper's explicit priorities.

1. ### Read the current choice
   BuyScout® uses the product or cart context available to identify the item the shopper is actually considering.

2. ### Check fit and compatibility
   The AI Store Agent compares documented relationships, specifications, availability, and price before presenting an upgrade or add-on.

3. ### Explain the added value
   The response names the specific benefit and cost trade-off, then lets the shopper accept, decline, or refine the suggestion.

## A relevant upgrade appears while the shopper compares sizes
BuyScout®: Need more room? The RidgeLine 70 Tent is documented as wider than the tent you are viewing and designed for two adults.

### Merchandising inputs behind smart upsells
BuyScout® can identify relevant upgrades and add-ons automatically from current product information, shopper context, and documented product relationships.

1. ### Product relationships
   BuyScout® reads compatibility and pairing information from relevant Shopify product detail pages and other store pages. Merchants can optionally add product relationships in BuyScout® Dashboard.

2. ### Current commercial facts
   BuyScout® uses current Shopify price, inventory, variant selection, and included-component data so each suggestion represents what can be purchased.

3. ### Shopper-respecting rules
   BuyScout® respects a shopper's stated budget and avoids irrelevant suggestions automatically. Merchants can add exclusions, no-upsell guidance, or proactive frequency limits in BuyScout® Dashboard.

## How Smart Upsells work and can be tuned
BuyScout® can suggest relevant upgrades automatically. Dashboard controls are optional ways to tune proactive delivery.

1. ### Match the current need automatically
   BuyScout® uses the shopper's stated goal, current product, cart, price, availability, and compatibility information to decide whether an upgrade or add-on is useful.

2. ### Use product relationships from the store
   BuyScout® reads Shopify product data and relevant website pages automatically. Merchants can add compatibility, bundle, exclusion, or no-upsell guidance in BuyScout® Dashboard.

3. ### Optionally tune proactive upsells
   Merchants can tune proactive upsells in BuyScout® Dashboard. Conversational upsells work without this configuration.

4. ### Optional testing
   Merchants can test compatible, incompatible, unavailable, over-budget, already-in-cart, declined, and no-suggestion cases with real catalog items.

## Limits for responsible upsells
Smart Upsells clarifies the purchase without pushing more products into every conversation.
- **Relevance before price** A more expensive option is not useful unless its documented benefit addresses the shopper's stated need.
- **Compatibility comes from product evidence** BuyScout® suggests compatible products only when the store's product information establishes that relationship.
- **No outcome promise** BuyScout® can support product discovery and decisions without promising a commercial outcome.

## Frequently asked questions
**Does BuyScout® suggest an upsell in each conversation?**  
BuyScout® suggests an upgrade or add-on only when the current product, shopper need, and documented relationship make it relevant. Some conversations need no upsell.

**Who controls which products belong together?**  
The merchant controls which products belong together by maintaining current Shopify catalog data and compatibility, bundle, and exclusion guidance on the product detail page or in BuyScout® Dashboard. BuyScout® uses those sources when suggesting an upsell.

**When is an upgrade a replacement rather than an add-on?**  
BuyScout® labels a higher-capability model as a replacement when it would take the place of the original choice. BuyScout® presents another item as an add-on only when documented product information shows that it completes or improves the solution.

**Can BuyScout® respect a shopper's budget?**  
BuyScout® automatically uses an explicitly stated budget and available price context. BuyScout® does not infer a precise budget from browsing behavior alone.

**What if the selected product already includes the suggested accessory?**  
BuyScout® uses current product and cart information to avoid suggesting an item that is already included. Accurate included-component information on the product page or in BuyScout® Dashboard makes this automatic check more precise.

**Can a shopper decline an upsell?**  
BuyScout® presents a relevant upsell as an optional choice that the shopper can decline or refine without manufactured pressure.