# Manage supported subscriptions with BuyScout® AI Store Agent BuyScout® can pause or resume a subscription, skip a delivery, change its frequency or next order date, cancel it, or ask Shopify to email a secure payment-update link when the connected subscription supports the action. ## Can BuyScout® change a shopper's subscription? BuyScout® can pause, resume, skip, reschedule, change frequency, cancel, or ask Shopify to email a secure payment-update link when the connected subscription supports the action. BuyScout® explains the change and requires confirmation before acting. ## When subscribers ask for help BuyScout® makes routine subscription self-service available through the store's connected provider. ### Pause, resume, or skip A subscriber has enough product, wants a temporary pause, or is ready to restart. BuyScout® shows the affected delivery and whether the subscription remains active before confirming the action. ### Change frequency or the next date A subscriber wants deliveries less often or needs the next order on another date. BuyScout® presents the new schedule and states when the change takes effect before confirmation. ### Cancel or update payment A subscriber can cancel permanently or ask Shopify to email a secure link for updating an expired or failed payment method. Card details stay on Shopify's secure page and out of the chat. ## How subscription management works BuyScout® reads the current subscription, explains the requested change, and confirms it before acting. ### Read the current subscription BuyScout® checks the current status, delivery frequency, next order date, and supported actions available for that subscription. ### Explain the consequence The AI Store Agent explains which delivery, date, frequency, or pause status will change, whether cancellation is permanent, or that Shopify will email a secure payment-update link. ### Confirm or hand off BuyScout® carries out a supported, confirmed action through the connection or routes unsupported billing and policy exceptions to the merchant. ## Skipping one recurring order **Shopper:** I have enough for this month. Can I skip my next shipment? BuyScout®: Checking the subscription and next shipment BuyScout®: Your subscription supports skipping the August 18 shipment. The subscription would continue with the following scheduled order. Confirm the skip? **Shopper:** Yes, skip August 18. BuyScout®: Skipping the August 18 shipment BuyScout®: Confirmed. The August 18 shipment is skipped, and the subscription remains active for the next scheduled order. ## What BuyScout® uses automatically No additional setup is required beyond the store's existing subscription connection. Supported actions are enabled by default and can be restricted in BuyScout® Dashboard. ### Available subscription actions BuyScout® uses supported subscription actions by default. Merchants can optionally restrict individual actions, and the connected provider confirms whether a submitted change succeeds. ### Current subscription state BuyScout® checks the current status, delivery frequency, next order date, and available subscription details before presenting a change. ### Optional merchant controls and guidance Supported subscription actions are enabled by default. Merchants can restrict them or add policy and billing guidance in BuyScout® Dashboard. ## How Subscription Management works automatically BuyScout® uses the store's connected subscription provider automatically. Merchants can optionally restrict supported actions. ### Use available actions BuyScout® starts with the actions available for the current subscription, excluding any the merchant has restricted. ### Check the current state BuyScout® reads the current subscription and explains which date, frequency, or delivery will change, or whether cancellation is permanent, before offering the action. ### Confirm and act BuyScout® shows the exact consequence, requires shopper confirmation, and reports completion only when the provider confirms success. ### Use optional merchant controls Merchants can restrict supported actions or add exception guidance in BuyScout® Dashboard. ## Subscription boundaries and handoff Provider availability, the current subscription state, and merchant permissions determine which changes can be completed. - **Support depends on the provider** An action available through one subscription provider may not exist through another. BuyScout® reports a provider rejection instead of claiming that the change succeeded. - **Billing needs extra care** BuyScout® asks Shopify to email a secure payment-update link while keeping card details out of the chat. Refunds, proration, taxes, and disputes move to the merchant when judgment is required. - **Every action needs confirmation** BuyScout® states the affected subscription and effective date before submitting a skip, pause, reschedule, frequency change, or cancellation. ## Frequently asked questions What subscription tasks can shoppers handle with BuyScout®? BuyScout® can pause or resume a subscription, skip the next delivery, change delivery frequency, change the next order date, cancel the subscription, or ask Shopify to email a secure payment-update link when the connected subscription supports the action. What happens when an action is past its cutoff? BuyScout® does not claim success after a provider or store-policy cutoff. BuyScout® explains the limitation and notifies store support when an exception may be possible. What happens when a paused subscription is resumed or cancelled? BuyScout® states the affected subscription and confirmed consequence first. Resuming reactivates a paused subscription, while cancellation is permanent and requires explicit confirmation. Can BuyScout® help update a subscription payment method? BuyScout® asks Shopify to email the shopper a secure link for updating the payment method on Shopify's page. Card numbers stay on Shopify's secure page and out of the chat. How does BuyScout® handle shoppers with more than one subscription? BuyScout® uses available connected details to identify the subscription and states which one a requested action would affect. If the connection cannot distinguish it reliably, BuyScout® does not submit the change. What happens if a confirmed subscription action fails? BuyScout® does not report completion when the subscription provider returns a failure. BuyScout® explains the failed attempt and notifies store support with the requested action and available context.